Deleting your ChartIQ account

ChartIQ (chart quiz app, operated by Baregrit Inc.) lets you delete your account and data at any time.

Delete it in the app

1. Sign in to the ChartIQ app or website.
2. Tap Settings (the gear at the top right), then Delete account under Account.
3. Tap Continue, type "DELETE" and tap Delete account permanently. The account is deleted right away.

Request deletion without the app

If you uninstalled the app or can't sign in, email chartiq.app@gmail.com with the subject "Account deletion request", the sign-in method you used (Google, Apple or Kakao) and your nickname. We delete the account without delay once we have confirmed it is yours, and reply by email.

What is deleted

• Your account and sign-in links, and your profile (nickname, profile picture, bio)
• Quiz history, learning stats, achievements and app settings
• Community posts, comments, likes, bookmarks and uploaded images
• Push notification tokens
• Account details (email, sign-in info), quiz records and statistics migrated from the previous (v1) app
• If you signed in with Apple, the Sign in with Apple link is revoked as well.

A deleted account cannot be restored.

What is kept

• Payment records: subscription status and store receipt identifiers are kept for 5 years as required by e-commerce law. We never collect card numbers or other payment details.
• Deletion record: to answer billing and refund questions, we keep only a minimal record (internal identifier, sign-in method, payment/subscription identifier, whether the account had Pro, and the deletion time) for 30 days and then purge it. No nickname or email is kept.
• Usage analytics: usage events and the profile left in our analytics tool (Mixpanel) are deleted on request to the email above.

Cancel your subscription separately

Deleting your account does not cancel an App Store or Google Play subscription. Cancel it first in your store's subscription settings.